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Donnish Journal of Political Science and International Relations

August 2015 Vol. 1(3), pp. 022-029

Copyright © 2015 Donnish Journals




Original Research Article


Analysis of good Governance in the Implementation of e-government Services in Bantur District, Malang Regency, East Java Province, Indonesia


Purnadi

Doctoral Candidate, Merdeka Malang University (UNMER), Indonesia

Corresponding Author E-mail: purnadi1960@gmail.com

Accepted 15th July, 2015.



Abstract


Electronic-government services is a priority program of the Indonesianís government related with citizen identification as stipulated in Law No. 24 of 2013 on the amendment of Law No. 23 of 2006 concerning the population administration. However, the implementation of e-government in addressing the issue, where people are already accustomed to handling identity cards manually must change to the e-government. Such paradigm change in the society is very interesting to study in the social sciences. Therefore, the purpose of this study are: a) to analyze the implementation of e-ID card service in Malang based on the Minister of Interior, No. 9 of 2011 regarding guidelines publishing e-ID nationally-based ID. (b) to analyze the supporting and obstacle factors in servicing e-ID in Malang? (c) to formulate strategy to implement e-ID based "good governance" in Malang regency. The method used to achieve the goals is descriptive research with a qualitative approach. Qualitative approach used is the social action theory. They are Herbert Mead, Talcot Parson and George Herbert Mead approach. While the theory of symbolic interaction used is Blummer theory. To describe the social action theory, the theory of public policy and the communication theory of Bholen were used. It includes communication theory models of innovation diffusion and communication Classic Lasswell model. While the theory of public policy used the framework that public policy is asset of interrelated decision taken by a political actor group concerning the selection of goals and the means of achieving them within a specified situation where these decisions should, in principle, be within the power of these actors to achieve. SWOT analysis is used to formulate strategy to implement e-ID based good governance. Therefore, the results of SWOT analysis were used as guidance to analyse social action theory and symbolic interaction. The results showed that the implementation of e-ID card at the level of bureaucracy showed excellent services. However, in the analysis of social action and interaction bureaucracy symbolic show, there is a gap between the implementation of regulation in society. Implementing e-ID card at the community level shows that the quality of services performed very well. However, the analysis showed that there are still gaps in the Malang rural community information distribution, Malang, at the level of implementation. Whereas, the implementation of e-ID card at the private level shows the service quality of e-ID card is very good. However, in the analysis of social action, it shows that the number of machines for the printing process of e-ID are limited and there are charges in the service of e-ID card.

Keywords: e-ID card services, Implementation services, e-ID card at the level of government, Public and private community, SWOT, Social action theory, Indonesia.

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Cite This Article:

Purnadi. Analysis of good Governance in the Implementation of e-government Services in Bantur District, Malang Regency, East Java Province, Indonesia. Donnish Journal of Political Science and International Relations 1(3) 2015 pp. 022-029.


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