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Donnish Journal of Sociology and Anthropology

February 2016 Vol. 2(1), pp. 001-011

Copyright 2016 Donnish Journals




Original Research Paper


Behaviour of Cengkau in Handling Document of Population (Case Study of Cengkau Behavioral Assessment In Handling Card Family in the Office of Population and Civil Registration in Malang Regency, East Java Province, Indonesia)


Agung Purwanto1*, Bonaventura2 and Sri Hartini2

1Graduate Student for Doctoral Program, Merdeka Malang University, Malang, Indonesia.
2Merdeka Malang University, Malang, Indonesia.

Accepted 12th February, 2016.



Abstract


In essence, the role of government is to provide the best services for their people. Therefore, government employees must work professionally in providing services to the public. However, There are many problems that arise in providing services to the community such as: lack of clarity of population data management mechanism, the attitudes and behavior of officials who do not provide optimal service. As a result, Cengkau appears to take advantage of such situation. Cengkau or brokers are intermediaries who provide services to manage things based on wages. The objective of this research is to describe and analyze the behaviour of Cengkau and the factors underlying why the community puts the care of family card under Cengkau. The research method used is a descriptive qualitative approach by using the several theories of social behavior. The results of this study concluded that most people want Cengkau to help them because of long distance factors between communities and central office services, incomparability between serving and being served, speed of Cengkau services and public ignorance towards processing of population documents.

Keywords: Cengkau, Public services, Civil registration, Population documents, Indonesia.

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Cite This Article:

Agung Purwanto, Bonaventura and Sri Hartini. Behaviour of Cengkau in Handling Document of Population (Case Study of Cengkau Behavioral Assessment In Handling Card Family in the Office of Population and Civil Registration in Malang Regency, East Java Province, Indonesia). Donnish Journal of Sociology and Anthropology 2(1) 2016 pp. 001-011.


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